Last updated: March 28, 2026
By accessing or using the AIOS platform and cvlsoft.net website (“Services”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and “you” refers to that organization. If you do not agree to these Terms, you must not access or use the Services.
cvlSoft, LLC (“cvlSoft,” “we,” “our”) provides the AIOS (Autonomous Intelligence Operating System) platform, which includes agentic workflow execution, knowledge extraction, connector integrations, policy enforcement, and related tools and services. Optional white glove rollout services are available as a separate engagement governed by a Statement of Work (“SOW”).
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to: (a) provide accurate and complete registration information; (b) promptly update your information to keep it current; and (c) notify cvlSoft immediately of any unauthorized use of your account or any other breach of security. cvlSoft reserves the right to suspend or terminate accounts that violate these Terms or that pose a security risk to the platform or other customers.
AIOS uses outcome-based pricing consisting of a platform fee and per-task outcome fees as defined in your service agreement. Failed tasks are not billed. Payment terms, task definitions, and success criteria are established in Task Cards agreed upon during onboarding.
All fees are due within thirty (30) days of invoice unless otherwise specified in your service agreement. Late payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. All fees are non-refundable except as expressly specified in your service agreement. cvlSoft reserves the right to modify pricing with sixty (60) days written notice; continued use after the effective date constitutes acceptance.
You retain all rights, title, and interest in your data (“Customer Data”). cvlSoft processes Customer Data solely to provide the Services and as described in our Privacy Policy and your Data Processing Agreement (“DPA”). Per-tenant data isolation ensures your data is never accessible to other customers.
You represent and warrant that you have all necessary rights and consents to provide Customer Data to cvlSoft and that your use of the Services complies with all applicable data protection laws. You may export or delete your data at any time in accordance with your service agreement.
cvlSoft retains all rights, title, and interest in and to the AIOS platform, including its cognitive agent architecture, algorithms, software, documentation, trade secrets, trademarks, and all improvements and derivative works thereof. Nothing in these Terms grants you any right to cvlSoft’s intellectual property except the limited right to use the Services as expressly permitted.
Workflow definitions, knowledge bases, and configurations created by you using the platform remain your intellectual property. You grant cvlSoft a limited, non-exclusive license to use such content solely to provide and improve the Services.
You agree not to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the AIOS platform, except to the extent expressly permitted by applicable law.
Each party agrees to protect the other party’s Confidential Information using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care. “Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential, including Customer Data, platform architecture, pricing terms, and business strategies.
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without use of the disclosing party’s Confidential Information; or (d) is rightfully obtained from a third party without restriction.
You agree not to use the Services to: (a) violate any applicable law, regulation, or third-party right; (b) transmit malicious code, viruses, or any destructive content; (c) interfere with the integrity, performance, or availability of the platform; (d) attempt to gain unauthorized access to other tenants’ data or any systems connected to the Services; (e) use the platform for any purpose that could cause harm to individuals or organizations; (f) engage in unauthorized data scraping, mining, or harvesting; (g) sublicense, resell, or redistribute the Services without written consent; or (h) use the Services to develop a competing product or service.
The Services may integrate with or contain links to third-party services, APIs, and connectors. cvlSoft does not control and is not responsible for the availability, accuracy, or content of third-party services. Your use of third-party services is subject to their respective terms and policies. cvlSoft shall not be liable for any loss or damage arising from your use of or reliance on any third-party service.
cvlSoft will use commercially reasonable efforts to maintain platform availability. Specific uptime commitments, scheduled maintenance windows, and remedies are defined in your service agreement or Service Level Agreement (SLA) where applicable. Scheduled maintenance will be communicated with reasonable advance notice.
The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. cvlSoft does not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components, or that any defects will be corrected.
cvlSoft makes no representations regarding the accuracy or completeness of any outputs generated by AI-powered features of the platform. You are solely responsible for evaluating and verifying the suitability of any outputs for your intended use.
To the maximum extent permitted by applicable law, cvlSoft’s total aggregate liability for any and all claims arising from or related to these Terms or your use of the Services shall not exceed the total fees actually paid by you to cvlSoft in the twelve (12) months immediately preceding the event giving rise to the claim.
In no event shall cvlSoft be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings, regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if cvlSoft has been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless cvlSoft, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; (d) any Customer Data you submit through the Services; or (e) any dispute between you and a third party relating to the Services.
Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in the State of Texas. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
CLASS ACTION WAIVER: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than arbitration, you waive any right to a jury trial.
Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.
Either party may terminate the service agreement with thirty (30) days written notice. cvlSoft may suspend or terminate your access immediately if you breach these Terms or if continued provision of the Services poses a security risk. Upon termination, cvlSoft will provide a commercially reasonable period (no less than thirty days) for you to export your data, after which cvlSoft may delete your data in accordance with its data retention policies.
The following sections survive termination: Intellectual Property, Confidentiality, Warranty Disclaimer, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.
You agree to comply with all applicable export and import control laws and regulations, including the U.S. Export Administration Regulations (EAR) and sanctions programs administered by the U.S. Office of Foreign Assets Control (OFAC). You represent that you are not located in, or a national or resident of, any country subject to U.S. trade sanctions, and that you are not on any U.S. government restricted party list.
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, cyberattacks, or third-party service outages. The affected party shall provide prompt notice and use commercially reasonable efforts to mitigate the impact.
cvlSoft may offer certain features designated as “beta,” “preview,” “early access,” or similar. Such features are provided for evaluation purposes only, may not be feature-complete, and may contain bugs or errors. Beta features are provided “as is” without any warranty, and cvlSoft may modify or discontinue them at any time without notice or liability.
cvlSoft reserves the right to modify these Terms at any time. We will provide at least thirty (30) days notice of material changes by posting the updated Terms on this page and updating the “Last updated” date. Your continued use of the Services after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of the Services.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Subject to the arbitration provision above, any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Texas, and each party consents to the personal jurisdiction of such courts.
Entire Agreement: These Terms, together with your service agreement, DPA, and any applicable SOW, constitute the entire agreement between you and cvlSoft regarding the Services and supersede all prior or contemporaneous agreements, representations, and understandings.
Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
No Waiver: The failure of cvlSoft to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of cvlSoft.
Assignment: You may not assign or transfer these Terms or your rights hereunder without cvlSoft’s prior written consent. cvlSoft may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
Notices: All legal notices must be sent in writing to legal@cvlsoft.net or to the address specified in your service agreement.
Questions about these Terms? Contact us at:
legal@cvlsoft.net